Service

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The VMAXSOR Service application is designed for service companies that have on-the road technicians. Aiming to facilitate data entry during the execution of the service, it stores the data and sends them to the dispatcher in real time. Designed and configured around the needs of business owners, operations managers and financial managers, it generates real-time, accurate and actionable information to improve company operational efficiency and profitability.

Service and repair information is more reliable, and technicians are more efficient, because the platform eliminates double data entry and helps prevent errors such as incorrect time, forgotten customer signatures and loss of paper work. It also enhances business processes by automating manual activities (data capture, information from data capture is sent directly into business and ERP system).

VMAXSOR Service increases dispatcher efficiency by allowing them to:

  • Access the system from anywhere, since the application is web based
  • Create work requests directly via the web
  • Create recurrent work order automatically
  • Track and reach mobile field service personnel quicker
  • Track the work of field personnel as it occurs to help serve customers more efficiently

VMAXSOR Service increases field workforce efficiency by allowing them to:

  • Easily provide work status updates
  • Access electronic work orders more rapidly with current information
  • Create recurrent work order at once
  • Respond to customers more rapidly
  • Assist a customer even outside business hours

Overall company benefits

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  • Users can communicate operational and service repair information to their customers more rapidly
  • Invoice preparation time is shortened, expediting cash flow
  • Users can track work in progress to enhance scheduling
  • Provides better and quicker awareness of service or delivery issues
  • Allows users to transfer a service or delivery call
  • Improves management of mobile inventory (Service Plus Edition)
  • Higher ROI and lower total cost of ownership
  • Improves customer experience