We realize that any technology solution is only as good as the company that stands behind it. Take advantage of the experience and knowledge of our team of dedicated personnel who will provide you with a number of support resources to help you optimize the use of the VMAXSOR platform.
Consulting – Integration – Training – Project management
From the beginning of the project to the implementation and go-live date, we offer full life cycle support of VMAXSOR, from consultation, customized development and implementation to training and post-sale support. The support services attempt to help users solve specific problems that you may encounter with our solution.
Support
Each customer has his own needs; we offer a customized approach to your needs Technical support may be delivered through our Support Web Portal, telephone, online through electronic mail, remote desktop access or a combination thereof depending on the nature of the problem.
- Standard Support: Meets all your basic maintenance needs. Your designated staff will have access to our expert support engineers, M-F, 8:30 AM – 5:00 PM EST, with contacts via email and phone. You’ll receive our platform updates and service packs, of course, and software upgrades will be available for purchase.
- Premium Support: Tailored to meet your specific needs. Call us for more information.
Hosting/Cloud
Some customer may feel overwhelmed by the fast paste with technology changes. For those who may feel that way, we offer a hosting service. Allowing for the use of the solutions based on the per month fees without the trouble of keeping up with a constantly evolving technology environment.
Maintenance Plan
Our turn-key solution offers a subscription to the maintenance plan. The yearly subscription is mandatory and it includes:
- Minor software updates
- New software updates version if available during subscription
- The Standard Support plan